Office Maintenance across Paddington (W2). Commercial office maintenance — planned preventative (PPM) and reactive response, with named engineers, SLA-backed attendance times and full compliance cover (L8, EICR, F-Gas, LOLER where applicable). Single trade or full FM cover across London.
Office Maintenance across Paddington (W2) is delivered by our in-house commercial team with current estate approvals and compliance records on file. We have completed works in or adjacent to Merchant Square 1–5, The Point (Paddington Basin), The Colonnades, Sheldon Square 1–5, 1 Kingdom Street among others. Teams mobilise from our London operations base, with direct transport links via Paddington (Elizabeth line, Bakerloo, Circle, District, Hammersmith & City + National Rail + Heathrow Express), Edgware Road (Bakerloo, Circle, District, Hammersmith & City), Lancaster Gate (Central). Every project is run by a named project manager reporting weekly with photographs and programme RAG. Out-of-hours loading, estate permit-to-work and managing-agent liaison are included in the prelims — not charged as variations.
The Paddington market is dominated by tech (microsoft, vodafone, nissan hq), pharmaceutical / life sciences (astrazeneca), media (wpp units, itv studios nearby), each with distinct office maintenance requirements — programme compression, landlord co-ordination, out-of-hours delivery, and full compliance ownership. Our commercial team has delivered office maintenance in trophy buildings including Merchant Square 1–5, The Point (Paddington Basin), The Colonnades, Sheldon Square 1–5.
Paddington combines the Basin's modern Grade A (Merchant Square, The Point, The Colonnades) with the Sheldon Square commercial core (British Land) and the Marble Arch Place cluster. Occupiers include tech, media, pharmaceutical/life sciences and professional services.
WCC standard: 08:00–18:00 Mon–Fri, 08:00–13:00 Sat. Paddington Basin estate operates additional managed-access hours for loading to preserve tenant amenity during trading. Sheldon Square service yard and Merchant Square service road both require pre-booking (typical 48-hour lead). Surrounding streets are red routes with parking suspensions needed through TfL.
Asset register survey — all plant, fittings and compliance items logged
PPM plan built from asset register, with cost-loaded annual calendar
CAFM portal with live job status and document library
Monthly service review and quarterly compliance dashboard
End-of-year asset report with capex forecast for budgeting
| Tier | Range | What's covered |
|---|---|---|
| Reactive only | £4–£8 per sqft annually | Call-out SLA, no PPM; priced per job |
| Core PPM + reactive | £8–£16 per sqft annually | Statutory PPM, minor reactive included, compliance cover |
| Full FM | £16–£30 per sqft annually | All trades, cleaning, waste, fabric, M&E, compliance, CAFM |
This area sits outside the core trophy-tower premium zone — programme and pricing typically sit at the mid-range of the bands below. Figures are guide ranges — we provide a fixed quote after survey.
Reactive call-out — delivered in Paddington under estate-approved loading and out-of-hours protocols.
Planned maintenance — delivered in Paddington under estate-approved loading and out-of-hours protocols.
L8 water testing — delivered in Paddington under estate-approved loading and out-of-hours protocols.
EICR testing — delivered in Paddington under estate-approved loading and out-of-hours protocols.
Emergency lighting — delivered in Paddington under estate-approved loading and out-of-hours protocols.
Fire damper inspection — delivered in Paddington under estate-approved loading and out-of-hours protocols.
VRF service — delivered in Paddington under estate-approved loading and out-of-hours protocols.
AHU service — delivered in Paddington under estate-approved loading and out-of-hours protocols.
Westminster City Council holds planning authority. Paddington Basin Character Area and Paddington Conservation Area cover much of the area. Listed buildings at Paddington Station (Grade I) and Paddington Green restrict external works.
Reference list available on request under NDA.
Measured condition survey within 5 working days, including M&E, fabric and compliance review.
Scope capture workshop with stakeholders — occupier, landlord, managing agent, FM team.
Stage 3 design package with space plan, M&E schedules, specification and CAT A/B split.
Lump-sum price against the design package. All prelims transparent.
CDM notification, RAMS, permit-to-work, landlord licence-to-alter, estate approvals.
Weekly client reports with photos, programme RAG, variation log, compliance status.
O&M manuals, as-built drawings, building-regs sign-off, 12-month defects period.
Office Maintenance in modern grade a (merchant square / sheldon square — 18,000–28,000 sqft plates) is typically specified to reactive only level — call-out sla, no ppm; priced per job. Programme is governed by loading access and estate working-hours framework.
Office Maintenance in trophy hq buildings (microsoft uk hq, vodafone uk hq) is typically specified to core ppm + reactive level — statutory ppm, minor reactive included, compliance cover. Programme is governed by loading access and estate working-hours framework.
Office Maintenance in converted period stock (marylebone edge) is typically specified to full fm level — all trades, cleaning, waste, fabric, m&e, compliance, cafm. Programme is governed by loading access and estate working-hours framework.
Office Maintenance in regeneration stock (paddington square) is typically specified to full fm level — all trades, cleaning, waste, fabric, m&e, compliance, cafm. Programme is governed by loading access and estate working-hours framework.
Reactive engineers are on call 24/7 with 1-hour, 4-hour and 24-hour SLA response tiers. PPM is scheduled in out-of-hours and weekend windows where plant rooms are adjacent to occupied space (typical in City and Canary Wharf buildings).
WCC standard: 08:00–18:00 Mon–Fri, 08:00–13:00 Sat. Paddington Basin estate operates additional managed-access hours for loading to preserve tenant amenity during trading. Sheldon Square service yard and Merchant Square service road both require pre-booking (typical 48-hour lead). Surrounding streets are red routes with parking suspensions needed through TfL.
All Paddington occupiers benefit from a PPM framework covering L8 water hygiene, EICR, emergency lighting, F-Gas registers and fabric maintenance. For a scoped PPM package in Paddington see Office Maintenance in Paddington or Commercial Maintenance in Paddington.
Anonymised project outlines from our Paddington and adjacent-area portfolio — full reference list with contact introductions available on request under NDA.
Scope · 40,000 sqft
Budget band · £320k/yr
Programme · 3-year contract
Full FM across 3 floors, CAFM, 1hr SLA
Delivered under single-contractor D&B with CDM 2015 principal contractor duty. Full compliance pack at handover.
Scope · 12,000 sqft
Budget band · £110k/yr
Programme · 2-year contract
Statutory PPM, 4hr reactive, asset register
Delivered under single-contractor D&B with CDM 2015 principal contractor duty. Full compliance pack at handover.
Scope · 18,500 sqft
Budget band · £260k/yr
Programme · Annual rolling
All trades, compliance, fabric, reactive 24/7
Delivered under single-contractor D&B with CDM 2015 principal contractor duty. Full compliance pack at handover.
1-hour, 4-hour and 24-hour tiers for reactive attendance. Critical response (water leak, power loss, security) always defaults to the 1-hour tier regardless of contract level.
Yes — every contract includes client access to our CAFM system with live job tickets, asset register, compliance certificates and spend reports.
In-house. Our water hygiene and NICEIC teams deliver all statutory testing and certification; records live in the CAFM portal.
Yes. We support multi-site portfolios across London with a single PM, consolidated reporting and shared engineer pool.
We cost-load the PPM calendar from the asset register, then present it as a cost-per-sqft number for ease of comparison. The underlying price is per-asset and transparent.
Yes — we hold British Land approved contractor status with compliance pack on file for Sheldon Square and associated Paddington holdings.
Significant rental uplift since 2022, with sharpened demand for floor plates 15,000 sqft+. Tech and life-sciences occupiers now compete for space historically dominated by professional services.
Yes — including containment laboratories, dry labs, write-up space, and BSL-1/BSL-2 support. F-Gas, COSHH and specialist ventilation covered.
Sheldon Square / Merchant Square: £130–£200 per sqft. Trophy HQ level: £220–£350 per sqft. Life-sciences labs: £350–£650 per sqft depending on containment level.
Whole-building commercial maintenance for multi-let, retail, hospitality and mixed-use assets.
Fabric, flooring, ceiling, joinery, paint and minor M&E repairs — attended and completed under one PM.
LED upgrades, emergency lighting, small power, containment. NICEIC certified.
Full washroom refurbishment — cubicles, vanities, sanitaryware, finishes.
Full commercial refurbishment for occupied and vacant offices — CAT B fit-out, finishes, M&E upgrades.
In-depth articles on commercial fit-out, compliance and market strategy.
Measured condition survey within 5 working days. Fixed-price quote within 10. Estate approvals on file.